As a computer user for more than 25 years I’ve come to expect that software and hardware have bugs. It’s just a fact. Nothing is perfect and imperfection is why there are updates and upgrades – it’s what makes the computer business go round and round.
I’m an Apple fan, but I don’t think they do everything right. I think they make outstanding products and know how to hype and market them but like all purveyors of hardware and software they inflict their bugs upon us. So it’s with amazement that I look on all the bruhaha about the iPhone – dropped calls, crashing OS/Apps, price drops, etc. – and wonder, what was everyone expecting from a “1.0″ pocket sized computer? Did you really think that just because it was a “phone” that it wouldn’t have all the problems associated with computers and software? Hell, my Motorola cell phone hangs up, crashes and has connection problems and it’s less than 1 year old. And the “2.0″ upgrade? Again, that’s a new release with new features and functionality. Are you really surprised that it has some nasty flaws?
I guess it’s going to take until folks realize that it’s not a phone but a computer that has phone hardware to understand that the iPhone will never be 100%. It’ll get better, but at its heart, it’s still a computer with software and it’ll never be perfect. Apple certainly has a responsibility to fix the flaws and provide remedies, but ongoing we should probably be checking our perfection expectations at the door.
By the way, I don’t own an iPhone. I figured I’d wait a couple of revisions before getting one. I want to thank all of you that are beta-testing the iPhone for me. This includes my brother – thanks Bro! I’m here for ya!!
