In addition to being a developer full time, I also manage a remote office for the company I work for. It’s been open two years now and other than a few start-up issues, running the office has been a minor part of my day. Until Monday…
Over that weekend, 08/17/2008, the building that houses our office was struck by lightening. Except for 1 piece of equipment, there was no damage. However, that 1 piece of equipment, our T1 line, is essential to doing business. The other 11 people in that office are web developers and our ability to do our work depends on being connected to our company intranet and the internet at large.
So far actually getting Sprint to send someone out to look at it is a nightmare. They’re confident that the problem is on our end and we’re really confident that it isn’t. They just want to talk remotely to the “smart jack” and run “loop test” and say “it’s fine on our end”. Well come look at it in person from my end you jerks!
Lots of phone calls and still nobody is coming to take a look. Hell, I’m about ready to rip the damn box out of the wall, stop paying for the service I’m not getting and start paying somebody else, perhaps even the local cable company for a business connection. May not be T1 speed but then again I don’t have T1 speed now.
** Updated 2008.08.20 ** As of this morning we’re back on line. After hollering at the Sprint Customer Service rep they finally managed to send someone out. Turns out there were two problems one on their end and one on ours, but it was impossible to see ours until the alarm light on the T1 box was fixed.
